Client Outcomes Study
Recovery That Makes a Real Difference
Our outcomes report reflects the real progress made by the individuals we serve — not just in numbers, but in their lives. Through evidence-based care and compassionate support, Liberty House helps people rebuild with strength and purpose.
Collected & Compiled by ERPHealth
Client Feedback
“Liberty House crew, staff, and peers are without a doubt helping me to make,sustain, [and] most importantly, strengthen me with my recovery andaddiction issues. Thank you so much.”
“I would and will recommend Liberty House of Redlands, CA to anyone who needs help in the future. This place has the staff and tools to recovery and rebuild.“
“Liberty House has been the best thing to happen to me since I started my recovery process.”
Treatment Program Using GRO
Engagement Rate
Total Assessments Administered
Patient Satisfaction Overview
The patient satisfaction survey is rated on a 1-5 scale (1-Extremely Dissatisfied, 5- Extremely Satisfied). The categories measured are: Cleanliness of Facility, Treatment Groups, Treatment Counselors, Staff Kindness and Overall Experience.
Organizational Average = 4.7/5
Number of satisfaction surveys = 191
Number of patients = 85
Females = 40
Males = 45
Graph shows patients who scored 4 or 5 in each Satisfaction Survey category.
Key Findings
The findings suggest that Liberty House environment, clinical services and staff professionalism offer a patient experience that is conducive to long-term recovery.
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Call us any time, any day, to speak with an addiction specialist and learn about our drug and alcohol addiction treatment centers in Orange County, Southern California.
All Patient Data
With 112 unique Liberty House patients added to ERPHealth’s GRO platform between Jan 2024 and
Dec 2024, 54% identify as male and 46% identify as female.
Patient age ranges from 20-62 with 39% falling in the 25-40 age group, 35% in the 41-56 age group, 12% in the 18-24 age group and 13% over 57 years old.
Overall, the average length of stay for this group was 20 days.
Patient Engagement
Patient engagement is defined as the percentage of assessments that are completed of the total assigned. ERPHealth’s standard for successful engagement is 70% and Liberty House achieved an overall engagement rate of 95% with the administration of 2,176 measures this past year. The engagement rate ranged from 81%, which was achieved in Feb 2024 to 100%, which was achieved in Jan 2024. Liberty House remained above ERPHealth’s standard for successful engagement in all the months in the last year. The core 4 assessments administered routinely include the gold standard measures: PHQ9, the GAD7, the Perceived Stress Scale, and the Substance Craving Scale.
DURATION ANALYSIS
Liberty House patients are completing vital behavioral health assessments in minutes, providing clinicians with the data needed to drive treatment intervention and planning. Because patients complete assessments via ERPHealth’s GRO platform prior to and in preparation for the clinical encounter, valuable face-to-face time is protected and the patient experience is improved through targeted, data-driven discussion. Treatment is made both more efficient and more effective as providers are able to establish measurement-informed care with color-coded results in the patient profile. Liberty House patients took between 1-4 minutes to complete assessments of depression, anxiety, overall quality of life, and perceived stress. On average, patients took more time to complete assessments as age increased – patients over 41-56 took longer to complete measures, with the longest duration to completion just below 4 minutes.
Patient Outcomes
Through routine behavioral health screening and use of that data in clinical intervention for measurement-informed care, Liberty House is moving the needle on overall outcomes. Clinical outcomes for these past 12 months reveal the positive impact treatment programs are having for patients.
Considering the patient population as a whole, notable outcomes include a 72% decrease in cravings and 59% decrease in the depression.
Both male and female patients have reported significant improvement in cravings and depression. While male patients reported 70% decrease in cravings and 57% decrease in depression, female patients reported 73% decrease in cravings and 61% decrease in depression.
Male KPIs
Female KPIs
Total Patients
Holistic Hexagon
The Holistic Hexagon is a brief measure of quality of life (QoL) that encompasses six key domains: employment, recreation, physical health, mental health, friends, and family. These domains represent all major areas of an individual’s life and are rated on a scale from 1 (very dissatisfied) to 10 (very satisfied).
- When considering first and last patient self-report of patient quality of life, Liberty House patients improved, on average, across all the domains.
- Total patient average ratings in QoL reveal notable improvement in satisfaction with Recreation (90%) followed by Mental Health (67%), Employment (53%), Physical Health (48%), Friends (19%), and Family (16%).
Change from Avg. First Score to Avg. Last Score (N = 114)
Improvement in Employment
Improvement in Family
Improvement in Friends
Improvement in Mental Health
Improvement in Physical Health
Improvement in Recreation
We're Available For You 24/7
Call us any time, any day, to speak with an addiction specialist and learn about our drug and alcohol addiction treatment centers in Orange County, Southern California.
Symptom Reduction
DECREASED DEPRESSION SEVERITY
Instrument Description
The Patient Health Questionnaire (PHQ9) is a multipurpose instrument used for screening, diagnosing, monitoring, and measuring the severity of depression. Patients rate their
experience with various symptoms of depression from 0 (not at all) to 3 (nearly every day) when asked how often those symptoms have been bothersome over the previous 2 weeks.
Results can range from “minimal depression” to “severe depression”. Generally, a score in the “moderate depression” range (10-14) or above warrants further evaluation.
Key Findings
Overall, PHQ-9 scores show a decrease in severity of depression and fell from moderate to mild range over a 4-week course of treatment.
Separating out female and male patients, female patient depression scores spiked a bit in week 2, reducing by 6% overall. Male patient depression scores decreased by 63%.
Symptom Reduction
DECREASED ANXIETY SEVERITY
Instrument Description
The Generalized Anxiety Disorder scale (GAD-7) is a brief measure for the severity of symptoms of anxiety. Patients are asked to rate their experience with various symptoms of anxiety
from 0 (not at all) to 3 (nearly every day) when asked how often these symptoms have been bothersome over the prior 2 weeks. Results can range from “minimal anxiety” to “severe anxiety” and generally a score of 10 or higher, which indicates “moderate” or “severe” anxiety warrants further evaluation.
Key Findings
Overall, GAD-7 scores show a decrease in severity of anxiety and fell from moderate to mild range over a 4-week course of treatment.
While both female and male patients scores spiked a bit in week 2, female patient anxiety scores decreased by 17% and male patient anxiety scores decreased by 60%.
Symptom Reduction
DECREASED CRAVING SEVERITY
Instrument Description
The Brief Substance Craving Scale is a 16-item measure that assesses various substance cravings over a 24-hour period. Intensity and frequency of cravings are recorded on a 5-point scale ranging from 0 (not at all) to 4 (extreme/constant/very long). This measure can be used at intake, during treatment to track progress, and upon follow-up after treatment has been completed to monitor risk.
Key Findings
Substance cravings have decreased during the course of treatment in concert with stress, depression, and anxiety.
For female patients craving score reduced by 88% and for male patients craving score reduced by 86% moving from extreme to slight craving range over a 4-week course of treatment.
Symptom Reduction
DECREASED STRESS SEVERITY
Instrument Description
The Perceived Stress Scale (PSS) is a 10-item instrument that helps measure individual levels of stress, including how different situations impact how we feel and how we perceive that stress
personally. Patients consider the prior month and rate their experiences with various stressful events on a scale from “=0 (never) to 4 (very often). Results can range from low stress to high perceived stress and scores in the moderate range (14-26) or higher are indicative of the need for further evaluation.
Key Findings
Patient perceived stress scores remained in the moderate range during treatment.
While female patient score increased slightly in week 2, it fell by 10% over 4-week course of treatment. Male patient scores reduced by 23% indicating improvement in stress symptoms.
Symptom Analysis
LIBERTY HOUSE GROUP WITH SUICIDAL IDEATION
Using ERPHealth’s technology for routine screening, 42 patients, or 38% of the Liberty House patient population, have triggered the Suicide Alert using the ERPHealth platform. 6 patients have triggered the Suicide Alert more than once. Surfacing suicide risk in real time results in saved lives.
Key Findings
Suicidal ideation is more prevalent the first 2-3 times a patient completes the PHQ9 and, on average, during the first 34 days of treatment.
